Returns & Replacements
We do not offer exchanges/replacements at this time for any damage/non-damage returns but you can use the store credit that will be refunded to your account to repurchase the items! Any returns will be issued as a store credit to the Customer's account.
Customers must email us at: email@example.com within 7 days of receipt along with the order number and the item number(s) for any damaged items to get a Return Merchandise Authorization (RMA) number and further instructions on returning the damaged items. Any return without a Return Merchandise Authorization Number (RMA) and copy of the invoice will not be eligible for return!
There will be a 30% restocking fee for any non-damaged item returns and/or cancellation on processed orders.
Customers are responsible for shipping fees on non-damaged item returns.
We offer shipping reimbursements on returns for damaged items but the reimbursement amount may vary. Please use only USPS First Class Mail for any returns as we will not be responsible for any signature confirmation or shipping fees exceeding our reimbursement amount we have advised via our RMA reply e-mail.
Returned items that have missing parts and/or original packing will not be eligible for return!
A copy of the invoice must be included in the package being returned with the damaged/non-damaged item numbers circled/highlighted along with a brief description explaining the reason for return.
Wrong Item Received
Due to human error, we may experience a hiccup, if this happens please notify us immediately by email: firstname.lastname@example.org We will provide you a shipping label by email for you to return, upon receipt of item in perfect order, we will issue a refund back to your account on file.